How can I view the collection?
Explore our complete collection by selecting "Scarves" in the main menu, or filter by specific fabric types directly from the navigation bar.

Can I filter products?
Yes. You can filter our curated selections by fiber, color, or specific collection.

Do you have a physical boutique?
"Scarves by Franci" is exclusively an online boutique, allowing us to serve clients globally.

What currency do you use?
Our primary currency is HKD. You can update your preferred currency at any time using the selection dropdown menu.

Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.

Is my payment secure?
Yes. Our boutique uses industry-standard SSL encryption (indicated by the https:// protocol) to ensure your data and transaction details remain entirely safe.

Do you ship internationally?
Yes, we offer worldwide shipping. If your country does not appear in the checkout dropdown list, please reach out via our Contact page for assistance.

Which shipping couriers do you use?
We offer express international delivery via DHL or your local country's premium Express Postal Service.

What are your delivery timeframes?
DHL Express typically delivers within 7–10 business days. Standard Express Postal Service takes approximately 7–14 business days, depending on destination.

Can I track my order?
Yes. Every shipment is fully tracked. You will receive a tracking link via email as soon as your parcel departs our facility.

Is a signature required upon delivery?
Yes, a signature is required upon delivery for both shipping methods to ensure your luxury items arrive securely.

When will my order ship?
Orders are processed and dispatched within 3 business days, excluding Sundays and public holidays.

What is your return policy?
Full-priced items are eligible for return in accordance with our terms and conditions.

How long do I have to initiate a return?
Once your return is approved via email, we will send you a return documentation note to print and include inside your return package.

When will I receive my refund?
Refunds are processed within 14 days of our facility receiving and inspecting your returned items.

Can I exchange an item?
We do not offer direct exchanges. We recommend returning your item for a refund and placing a new order for your preferred piece.

How should I clean my scarf?
To preserve the integrity and softness of the luxury fibers, all our scarves should be professionally dry cleaned only.